![]() “Don’t be surprised when you see our Green Team out in the community, sprucing up the neighborhood, volunteering at community events and helping local charities,” he says. We expect our staff to become enmeshed in the Naperville experience so they can convey that experience to every guest.”īarnes says his vision extends beyond the guest experience to the community at large. Those relationships extend to the guests, the staff, and the numerous local organizations that define the Naperville community and make it great. Hospitality is about making friends, creating relationships that ensure a memorable experience. “I want our guests to know I surround myself with people who exceed expectations and will do whatever it takes to create the greatest guest experience. “I am a firm believer in the concept of “The answer is yes, now what’s the question?” says Barnes. Prior to his return to Naperville this spring, Barnes served as general manager of the Hotel Indigo®- Waco-Baylor, where in 14 months he achieved the 2015 Quality Excellence Award, 2014 TORCH – BEARER #1 in the Brand, 2014 Guest Recognition award of excellence and TripAdvisor #1 Hotel ranking and #1 Restaurant ranking. 165 excellent TripAdvisor reviews out of 165 total reviews, never having received a poor review. ![]() Recently Barnes brought his country club experience to the Holiday Inn Express/Comfort Suites in Austin Texas, where he developed the entire staff from housekeeping to maintenance and dining room to front desk to exceed guest expectations at every opportunity and generate over, ranking #1 nationally among 1800 hotels in the brand. He was recruited by legendary restaurateur Dick Portillo as general manager of Key Wester and assisting in the subsequent opening of Luigi’s House, went on to open Hugo’s Frog Bar and Fish House in Downtown Naperville, and served as assistant general manager and food and beverage director of White Eagle Country Club in Naperville. The two joined Hotel Indigo®- Naperville in late April in preparation for opening the Naperville hotel this fall.īarnes has been in the hospitality industry for 22 years, beginning his career in Naperville, where he lived since high school. (Naperville, IL ) (July 5, 2016) – The Hotel Indigo®-Naperville Riverwalk has named Naperville residents Daryl Barnes, general manager and Doug Kelly as director of sales of its 158-room hotel located in the new Water Street District in Downtown Naperville at 120 Water Street.
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